Refund policy

We stand behind our product and offer a 30-day no-questions-asked return policy.

Eligibility for Returns

  • You may request a return within 30 days of delivery.
  • Items must be:
    • In original condition
    • Unused or minimally used
    • Returned with original packaging (if possible)

How to Initiate a Return

  1. Email us at support@reefair.com.au
  2. Include:
    • Order number
    • Reason for return (optional)

We will provide return instructions.

Refunds

  • Once your return is received and inspected:
    • A full refund will be issued to your original payment method.
  • Refund processing time: 5–10 business days

Return Shipping

  • Customers may be responsible for return shipping costs unless the product is defective or incorrect.

Non-Returnable Situations

  • Items damaged due to misuse or improper handling
  • Returns requested after 30 days