Shipping policy

At Reef Air, we are committed to delivering your order in a timely and reliable manner.

Processing Time

• Orders are processed within 1–2 business days after payment confirmation.
• Orders are not processed or shipped on weekends or public holidays.

Shipping Time

• Estimated delivery time is 7–10 business days from the date of dispatch.
• Delivery times may vary depending on location, customs processing, and external factors beyond our control.

Shipping Confirmation & Tracking

• Once your order is shipped, you will receive a shipping confirmation email with tracking details.
• Please allow up to 48 hours for tracking information to update.

Delays

• While we strive to meet delivery timelines, delays may occur due to:
  • Customs clearance
  • Carrier issues
  • High demand periods

Reef Air is not liable for delays caused by third-party shipping providers.

Incorrect Address

• Customers are responsible for providing accurate shipping details.
• Reef Air is not responsible for orders shipped to incorrect addresses provided by the customer.